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Combined Insurance Canada Technical Support Analyst

Combined Insurance Canada offers products in North America. The Insurance company take pride as a leader in the supplemental insurance industry with a solid financial base and a bright future. Combined Insurance Canada has offices located nationwide with Sales Representatives in every province. Combined Insurance Canada continued growth means we aim to attract qualified professionals to join our corporate and regional offices in support of both our customers and our sales team.

Combined Insurance Canada Technical Support Analyst Primary Duties

– Provide Technical Help Desk support to agents using our custom mobile sales app
– Assist the Agent Service Center with level 2 support calls
– Track support calls in the Ticket Tracking System
– Manage issue cases in the CRM software

– Assist in analysis, identification of cause and resolution of issues
– Interact with production support staff and vendors to make sure that critical and major production issues are resolved on time
– Escalate issues as needed via email and telephone
– Complete weekly status report and track time spent by activity
– Assist with troubleshooting and operational tasks

Required Qualification

– Completion of High School Diploma
– Minimum of three years’ experience working in a Technical Support/Help Desk environment
– Strong bilingual (French/English) written and verbal communication skills
– Excellent knowledge of current iPad/iOS technology
– Knowledge of current Android technology
– Understanding of Cellular and Wi-Fi network topology

– Strong analytical, problem solving and Customer Service support skills
– Ability to help agents with various levels of technical knowledge
– Knowledge of Microsoft Office Skills for Outlook, Excel, PowerPoint and Word
– Experience with Microsoft Dynamics CRM, Docs@Work or SharePlus is an asset
– Knowledge of Insurance Company processes is an asset

How to apply: Interested and qualified candidates should visit the application website for more detailed information. Please visit us at www.combined.ca to learn more about the company mission, vision and values and to view the current opportunities.

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The Author

Lawrence

Akin Lawrence is a part-time blogger who loves searching the Internet and writes about any topic that can be of value to people who visit my blog. An expert when it comes to the area of Real Estate, Urban Development Control, Architectural Consultation and Building Technology. Architectural Designing and Real Estate Investment is my major.

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