International Assurance is a licensed long-term insurance business and protected cell company in Mauritius. The insurance company investment, savings, individual life insurance, group life insurance and retirement funding solutions in Africa, the Middle East, Europe, the Americas and Asia. International Wealth, the company’s savings and investment division, develops powerful investment solutions. The insurance company work through financial advisors, backed up by our well-resourced marketing and support teams. The company have earned the reputation for flexible, bespoke plans that meet the needs of our financial advisors’ clients.

As a leading insurance and protected cell company the insurance company offer open and transparent products, and provide timely and accurate information to its financial advisors and their clients. International Assurance company is looking for an Administrative Manager to take over the administrative operations at the company’s Mauritius office. The candidate must be a highly organised and efficient professional ideally with administrative experience in life insurance, insurance-linked investments, investment management administration and fund administration.

International Assurance for Administrative Manager Responsibilities

– Coordinate and manage day-to-day workflow for inbound and outbound customer support
– Ensure that policies and standards are maintained and do associated tracking and reporting
– Oversee and help in resolving working and customer service issues
– Develop new and improve processes on Microsoft Dynamics 365 and other systems
– Identify and carry out work efficiencies through process improvement techniques
– Identify and coördinate implementation of new products including processes for systems
– Recruit new administrative employees, then orient and train them for their specific job descriptions

– Conduct annual evaluations of administrative staff and provide guidance about potential improvements in each employee’s performance
– Serve as the liaison between administrative staff and senior management, communicating needs and concerns so they can be handled immediately
– Select employees for special projects and programs, then oversee their output
– Achieve specific financial goals by communicating with administrative staff and making adjustments to workflow as necessary

Required Qualifications and Skills

– Degree in Accounting, Business or related field required
– Strong experience of CRM configuration and customization are essential for this role, as is experience of working with Microsoft Dynamics 365
– Operational management, project management and process improvement work experience
– Proven track record of onboarding, training and motivating administrative employees
– Excellent communication, time management, leadership and employee development skills
– At least 3 years related experience

How to apply: Please send your résumé to or visit the application website for more detailed information